Refund Policy - M.A.D.E Express - Shopping Made Easy

At M.A.D.E Express, we strive to provide our customers with the best possible shopping experience. If you are not satisfied with your purchase, we offer a refund policy to ensure your peace of mind.

1. Eligibility for Refunds

To be eligible for a refund, the product must be returned in its original condition, with all tags and labels attached, and must not have been used or damaged in any way. Refunds are not available for products that have been personalized or custom-made.

2. Timeframe for Refunds

Customers may request a refund within 30 days of the delivery date. After 30 days, refunds will not be issued.

3. Refund Process

To initiate a refund, please contact the vendor directly through our website. The vendor will provide you with instructions on how to return the product. Once the vendor receives the product and confirms that it meets the eligibility criteria, they will issue a refund to your original payment method. Please allow 5-7 business days for the refund to appear on your account.

4. Shipping Costs

Shipping costs are non-refundable, unless the product is defective or the vendor made an error with your order.

5. International Orders

For international orders, the customer is responsible for any customs fees or taxes incurred. M.A.D.E Express is not responsible for these fees and will not issue refunds for them.

6. Vendor-Specific Policies

Each vendor on M.A.D.E Express may have their own specific refund policy. Please check with the vendor before making a purchase to ensure you understand their policy.

7. Changes to the Refund Policy

M.A.D.E Express reserves the right to modify this refund policy at any time without prior notice. Any changes to the policy will be posted on our website.

If you have any questions or concerns about our refund policy, please contact us at support@madeexpress.com.