FAQs - M.A.D.E Express - Shopping Made Easy

M.A.D.E Express is a platform for vendors to sell their products, and each vendor is responsible for their own customer service and support. However, if you have an issue with a purchase and are unable to resolve it with the vendor directly, please contact us and we will do our best to assist you.

You can contact us through our customer support email or phone number, which can be found on our website. Please provide as much detail as possible about the issue you are experiencing and we will get back to you as soon as possible.

We can assist with a variety of issues, including but not limited to: payment disputes, shipping issues, incorrect orders, and damaged or defective items. Please note that our ability to assist may be limited depending on the specific circumstances and the vendor's policies.

As a platform for vendors, M.A.D.E Express does not issue refunds or returns directly. However, if you are unable to resolve an issue with a vendor and we determine that a refund or return is appropriate, we may assist in facilitating the process.

We strive to assist our customers as quickly as possible, but response times may vary depending on the complexity of the issue and the vendor's responsiveness. We appreciate your patience and understanding as we work to resolve your issue.

Shipping methods may vary depending on the vendor. At checkout, you will see the available shipping methods and estimated delivery times. Some vendors may offer expedited shipping options for an additional fee.

Yes, we offer international shipping to many countries around the world. However, please note that shipping rates and delivery times may vary depending on the destination and the vendor's policies.

Shipping times may vary depending on the vendor and the shipping method chosen. You can check the estimated delivery time at checkout or contact the vendor directly for more information.

If your tracking information is not updating, please contact the vendor directly. They may be able to provide additional information about the status of your order.

If you need to change your shipping address after your order has been shipped, please contact the vendor immediately. They may be able to update the shipping information, but this will depend on the carrier's policies.

If your order is lost or stolen during shipping, please contact the vendor immediately. They may be able to initiate an investigation with the carrier to help locate your order.

We accept a variety of payment methods including credit cards, debit cards, PayPal, and other electronic payment options. The accepted payment methods may vary depending on the vendor, so please check the vendor's payment policy before making a purchase.

Yes, it is safe to make a payment on our site. We use industry-standard encryption technology to protect your personal and financial information. We also work with trusted payment processing partners to ensure that your transaction is secure.

It depends on the vendor's cancellation and modification policy. Please check the vendor's policy before making a purchase. If you need to cancel or modify your order, please contact the vendor directly as soon as possible.

Your credit card will be charged at the time of purchase. If you have any questions or concerns about billing, please contact the vendor directly.

To place an order, simply browse our website and add the desired items to your shopping cart. Once you have added all of the items you wish to purchase, proceed to checkout and follow the prompts to enter your shipping and payment information.

It depends on the vendor's cancellation and modification policy. Please check the vendor's policy before making a purchase. If you need to cancel or modify your order, please contact the vendor directly as soon as possible.

No, you do not need to create an account to place an order. However, creating an account can make future purchases faster and more convenient, as you will not need to re-enter your shipping and payment information each time.

You can track your package by logging into your M.A.D.E Express account and clicking on "My Orders." From there, you can view your order status and tracking information. Alternatively, you can contact the vendor directly for tracking information.

At M.A.D.E Express, we work with various vendors to provide our customers with a diverse range of products. If you need to return a product, the return process may vary depending on the vendor's policy.

To initiate a return, please contact the vendor directly. You can find the vendor's contact information on the product page or in your order confirmation email. 

The return policy varies depending on the vendor. Please refer to the vendor's policy on their product page or contact them directly for more information.

It depends on the vendor's return policy. Some vendors may offer free returns, while others may require the customer to pay for return shipping. Please check the vendor's return policy before making a purchase. If you need to return an item, please contact the vendor directly for instructions on how to initiate a return.

Tracking information may not be available immediately after your order has been placed. The vendor may take some time to process and prepare your order before it's ready for shipping. Once your order has shipped, you should receive an email with your tracking information.